Common AI title & description generator problems and errors
Does the AI title & description generator not work for you? Are you getting an error? In this article, we’ve listed the solutions to most common problems and errors that can occur when you use the AI title & description generator. With these solutions, you’ll get back to generating in no time!
Table of contents
You see the “Something went wrong” error message
When you receive the message that something went wrong, there are several possible causes. Check below if these solutions fix the AI generator problems and errors.
| Cause | Solution |
| Your site language and the language of your content are different | Go to the WordPress dashboard and go to Settings > General > Site language. Ensure that the content language and site language match. Otherwise, the AI feature will not work. |
| You have chosen a formal language | Go to the WordPress dashboard and go to Settings > General > Site language. Choose the non-formal version of the site language. |
| Your connection has timed out | Please follow the steps under How to refresh your connection |
You see the following error message
There are several other types of AI generator problems and errors. Try the solutions below to continue generating.
| Error | Cause | Solution |
| To access this feature, you need a Yoast SEO Premium subscription | The Yoast SEO Premium and/or Yoast SEO WooCommerce subscription is not activated for this site | Check that you have connected your subscription to your site. In addition, check in the Yoast SEO menu under the Premium category that your subscription status displays both ‘Installed’ and ‘Activated |
| Connection timeout | There is a problem with your connection, causing a delay | Please follow the steps under How to refresh your connection |
| Due to OpenAIs strict ethical guidelines and usage policies, we are unable to generate […] for your page | Your content includes material that is not compliant with OpenAI’s ethical guidelines and usage policies | If you want to use the AI feature, please remember to avoid any explicit content, such as violent or sexual material |
| Yoast AI cannot reach your site Browser console error callback failed: the site that requested the token could not be reached | Your site is unable to communicate with our AI generator. This applies to test sites, instances where your REST API is password-protected, some sites that are monitored by security services, or when the site is not publicly accessible for another reason. | Check that your security plugins and services, such as the Cloudflare Bot Fight mode, do not prevent communication between your site and the AI generator. Review the settings for the service blocking the AI tool and ensure it allows all traffic to /wp-json/yoast/v1/ai_generator/ and all subfolders under this path. If you have other plugins or need to use the core WordPress REST API, you’ll need to allow additional variations of that path. For example, /wp-json/wp/v2/ is the core WordPress path |
| You’ve reached the rate limit for today | You have hit the rate limits for using the AI title & description generator set by Yoast SEO | Spread out your requests for posts, pages, tags and categories. For more information, see also Rate limits for the AI title & description generator in Yoast SEO |
You have another problem
See below if the error or problem you have encountered has a solution.
| Error | Cause | Solution |
| I cannot find the AI title & description generator | You are using the free version of Yoast SEO or have not upgraded to the latest version of Yoast SEO Premium and/or Yoast SEO WooCommerce | If you want to use the generator for posts, pages, categories and tags, upgrade to Yoast SEO Premium and make sure you have updated to the latest version If you want to use the generator for products, upgrade to Yoast SEO Premium and Yoast SEO WooCommerce and make sure you have updated to the latest version |
| The AI feature is unavailable in my Yoast SEO metabox/sidebar, even though I enabled the feature in the Yoast SEO settings | Your connection has timed out | Please follow the steps under How to refresh your connection |
How to refresh your connection
Follow the steps below to ensure that your connection to the internet and the AI generator work.
- Check that your internet connection works
Ensure that you have a stable internet connection.
- Go to Site features
In your WordPress dashboard, go to the Yoast SEO Settings and click on Site features.
- Toggle the AI title & description generator to ‘Off’
Click on the AI title & description generator button ‘Enable feature’. This will turn off the AI generator. Make sure you also click on the ‘Save changes’ button that automatically pops up.
- Log out and clear your browser cache
Log out of WordPress and clear your browser’s cache. We’ve provided instructions for clearing browsers. Close all the tabs and windows of your browser.
- Restart your browser and log in
You can now restart your browser and log into WordPress again.
- Toggle the AI title & description generator to ‘On’
under ‘Site features’ in the Yoast SEO Settings menu, click on ‘Enable feature’. This will turn the AI generator back on. Click on the ‘Save changes’ button that automatically pops up to save your changes.
My problem or error is not in this list
The AI title & description generator is still in beta, which means that the feature is currently in a testing phase. As a result, it may still undergo some improvements or adjustments undergo before it becomes fully stable. While it’s available for use now, keep in mind that there may be occasional issues or changes as the developers refine the feature.
If you run into problems or errors that are not on this list, please contact our support team for assistance.
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